Property Data APP* Privacy Policy
Property Data Pty Ltd ACN 639 352 104 is committed to respecting your right to privacy
and
provides you with this Policy so you will know how it collects, uses and discloses your
personal
information.
Typically this will be your name, addresses and contact details. It
may
also include your date of birth, gender, occupation, bank account and other financial and
account information, credit card details, and, if you are a Property Data subscriber or you
are
applying to become a subscriber, professional indemnity insurance information.
If appropriate, we may also ask you to provide details about your business, your educational
and/or professional qualifications, advice about other organisations of which you are a
member
and if you need to hold a licence or other permission to conduct your business activities,
we
may also ask you to provide details of it.
If we provide you with goods or services we may also ask you from time to time to respond to
questions about them and provide us with your views on them and your preferences when
purchasing
or being provided with our goods, services in general and in the course of doing so we may
also
ask you provide personal information about your socio-economic circumstances.
If we ask you to provide your personal information in connection with providing goods,
services
to you and you decline to do so, the main consequences for you may be that we are unable to
adequately provide any or all of those things or provide them at all.
We will only collect your sensitive information if it is reasonably necessary for one of our
functions or activities, and you consent to its collection. Your sensitive information
includes,
for example, whether you are a member of a professional or trade association, have a health
issue or have a disability.
How we collect and hold your personal information
Mostly we collect your personal information from you. In some circumstances we may also
collect
it from other sources other than you.
We hold your personal information and, if collected, your sensitive information either in
hard
copy or electronic form, or both.
The purposes for which we collect, hold, use and disclose your personal
information
If you are a subscriber of Property Data, are applying for subscription, or work for a
business
that is a subscriber, we collect, use, and disclose your personal information in connection
with
or in relation to –
• your application for or renewal of subscription
• providing you with goods, services, and the benefits of your
Property Data subscription
• rewards programs
• telemarketing calls
• direct marketing
• sponsorship of Property Data activities
• providing services to the real estate industry
• responding to enquiries about whether you are subscriber of
Property Data
• complaints and disputes with other subscribers
• making submissions to or lobbying parliamentarians or the
bureaucracy
• the business activities of the Real Estate Institute of Victoria
Ltd
and other companies related to Property Data
• fulfilling our legal obligations
If you are a member of the public and you provide us with your personal information or your
personal information is provided to us by someone other than yourself or if you provide us
with
your sensitive information we will hold, use, and disclose it only in connection with or in
relation to the matter for which it was provided to us.
Dealing with us anonymously or by use of a pseudonym
If you are a subscriber of Property Data or if you are a member of the public, you may wish
to
deal with us anonymously or by a pseudonym in relation to a particular matter.
If it is impractical for us to deal with you in relation to a particular matter on that
basis,
we will advise you. For example, if you are ordering goods or services, it is impractical
for us
to deal with you anonymously or by a pseudonym.
If you are an Property Data subscriber making a complaint about another Property Data
subscriber
or if you are a member of the public making a complaint about an Property Data subscriber, it
is
impractical for us to deal with you anonymously or by a pseudonym as we and the member, who
is
the subject of the complaint, are entitled to know both what your complaint is about and who
is
actually making it.
How you may access your personal information and seek correction of
it
You may access your personal information by contacting us between the hours of 9:00 am and
5:00
pm Monday to Friday, except on public holidays and Christmas – New Year office closure
(24
December – 2 January). Alternatively, you can write to us.
Our telephone number is 1300 303 383. Our email
address is PropertyData@PropertyData.com.au. Our postal address is: Property Data Pty
Ltd,
335 Camberwell Road, Camberwell, Victoria, 3124.
We will ask you to confirm your identity, before we provide you with access to your personal
information.
Generally there will be no cost to you in accessing your personal information. If, however,
your
request is complex or will involve us in providing extensive resources, we may ask you to
pay a
reasonable charge. We will tell you the amount of it, so you can agree to pay it before
going
ahead.
How you may complain about a breach of the APPs
If you consider we have breached an APP, you may contact us by letter, facsimile, or email.
Our
contact details are set out above.
If it is necessary for you to contact us, we ask that you briefly describe your complaint
and
tell us which APP(s) you consider we have breached and why.
When you contact us, please provide your name, address and other contact details so we can
respond in a timely manner. If you overlook doing this, it is most unlikely we will be able
to
reply to you.
How we will deal with your complaint
We will promptly acknowledge receipt of your complaint, if you provide us with your address
or
other contact details.
We will investigate your complaint and attempt to resolve it with you in a timely
manner.
If you consider we have not adequately dealt with your complaint, you may refer it to the
Office
of the Australian Information Commissioner.
The address is –
Office of the Australian Information Commissioner
GPO Box 5218
SYDNEY NSW 2001
Email – enquiries@oaic.gov.au
Phone – 1300 363 992
Disclosing your personal information to overseas recipients
We may transfer your personal information to overseas countries in performing one or more of
our
functions or activities. If we do so we will take reasonable steps in the circumstances to
ensure that the recipient does not breach the APPs (other than APP 1) in relation to your
personal information.
We may also rely on third party suppliers to provide us with web hosting, cloud computing
technologies, and data storage services. If your personal information is provided to third
party
suppliers so they can perform contracts with us, we will take reasonable steps to ensure
they
handle your personal information as required by the APPs. We will also request they provide
privacy undertakings and enter into confidentiality agreements.